Every day help for our customers
Our goal is to make booking simple and stress-free. Below you’ll find answers to the most common questions about payments, vouchers, refunds, and promotions. If you can’t see what you need, message us on WhatsApp at +44 7775 554848 or email info@firstclass-chauffeurs.co.uk and our team will assist you right away.
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Is it possible to pay for an order with Visa and MasterCard payment cards?
- Yes, we accept all major debit and credit cards, including Visa and MasterCard, for your convenience. Payments can be made securely online or directly through our booking system.
Is it possible to pay by credit card?
- Absolutely. You can pay using your credit card either online or directly to your chauffeur through our secure payment terminals.
What payment methods exist in your company?
- We offer multiple payment options, including credit/debit cards, PayPal, bank transfer, and cash payments upon request for selected services.
Can I return the product after purchase?
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For bookings and chauffeur services, cancellations are allowed within the terms of our cancellation policy. Refunds are processed promptly if eligible.
How do I use a promotional code?
- Enter your promotional code in the “Discount/Promo Code” field during checkout. The discount will be applied automatically before payment confirmation.
What is the validity period of the gift certificate?
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All gift certificates are valid for 12 months from the date of purchase, unless otherwise stated on the voucher. Extensions may be granted upon request.
Where and how can I exchange or refund?
- If you experience any issue with a prepaid booking or service, please contact our support team immediately. We’ll verify and ensure either delivery or a full refund.