What Is Included in As Directed?

A quoted as directed hire includes the vehicle, the chauffeur, the fuel, the insurance and the journey itself. It also includes the preparation: cleaning, route checking and the pre-journey briefing that covers a car and chauffeur held at your disposal for a booked block of hours.

A a as directed hire is priced on the journey as a whole rather than on traffic conditions, so congestion does not change the figure you agreed.

Every quotation carries a stated free waiting allowance. On airport work it is measured from landing; elsewhere it runs from the booked collection time. Beyond the allowance, waiting is charged in stated increments at the rate printed on your confirmation.

The allowance exists so that normal life fits inside the booking. It is not intended to cover a two-hour overrun, which is why longer waits are priced rather than absorbed.

Airport drop-off charges, congestion and clean-air zone charges and road tolls on the quoted route are included in the price you are given. Parking incurred during an hourly hire at a destination you choose during the day is passed through at cost and shown separately.

The most common cause of a delayed a as directed hire is an incomplete address. Building names, gate numbers, entrance sides and postcode-level accuracy all shorten the last hundred metres, which is where time is usually lost.

A stop added before travel is priced into the quotation. A stop added during the journey is added afterwards at the stated rate. Neither is a problem; both are simply recorded so the invoice matches what happened.

Presentation is part of the service. For a a as directed hire the chauffeur arrives in business dress, the cabin is prepared with still water, and phone charging is available without needing to ask.

Some very early, very late and public-holiday journeys carry a different rate. Where that applies to your as directed hire, it appears in the quotation before you accept, never as an adjustment afterwards.

The rear cabin on a a as directed hire is treated as workspace. Climate is set before you board, the ride is quiet enough for a call, and the chauffeur will not interrupt a conversation in progress.

Gratuities are entirely discretionary and are never added automatically. Chauffeurs are paid properly, and no part of the service depends on a tip.

Where a a as directed hire crosses regions, the itinerary is planned as one continuous movement rather than a series of handovers, so luggage and passengers stay with the same vehicle.